Planning Your Visit

Following government guidance, many of our stores, cafes, bars and restaurants are now open.

Please note that our retailers and restaurants may be working to slightly different timescales for their reopening. They may also be implementing new systems to help everybody to stay safe, so please always check with them directly before setting off.

Some of our cafes and restaurants will continue to offer a take-away or delivery service only for now.

You can find out what’s open here: https://www.whiteleyshopping.co.uk/eatdrinkshop/now-open

Dining with us

Whilst a number of our restaurants are planning to reopen over the coming weeks, it’s still not quite business as usual.

You may find that some of the restaurants are limiting tables to a maximum of six people at a time and may need to offer a limited menu. Please note that Bar & Block will require you to book in advance.

Most of our restaurants will be returning with reduced hours. Please do check our Now open section, where we aim to keep restaurant opening hours as up-to-date as possible. Or check in with the retailers directly.

As has become the norm at Whiteley, we do ask that you queue for any of our restaurants or stores whilst maintaining a two-metre distance from others and whilst sticking to our designated areas outside.

Getting here and heading home

We’re making some temporary changes to help keep everyone safe while visiting us, which may affect your usual travel arrangements.

Car parks
We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

The following car parks are open and operating as usual:

  • East Car Park
  • Tesco Car Park

The following car parks are either closed or are operating differently:

Other ways to travel
You’ll find our bike racks stationed at all of the entrances to Whiteley.

Updates to our facilities and services
To help keep our customers and colleagues safe while visiting us, we are making some changes to the facilities and services we are currently able to offer.

Please visit our Facilities and services page to find out more.

Stay safe
The wellbeing of our colleagues and customers is our number one priority and so we’re introducing new measures to keep Whiteley as safe as possible for everyone.

This means that some things may look a little different next time you visit us, so please look out for:

  • Hand sanitising stations
  • New signage to help everyone keep a two-metre distance from others
  • One-way/ keep left systems to help with social distancing
  • Plexiglass screen barriers at our information desk

Our Whiteley on-site colleagues have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.

We will be closely managing visitor numbers, so we can be confident that everyone can maintain social distancing.

You can help everyone to stay safe by:

  • Staying at home if you, or anyone in your household, has symptoms of Covid-19
  • Washing your hands regularly
  • Keeping a two-metre distance from people outside of your household
  • Using contactless payments wherever possible

Choose contactless paymentsKeep a safe distanceWash your hands regularly

Find out more about the Government’s latest advice here: www.gov.uk/coronavirus

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