FAQs | Whiteley Shopping in Fareham | Shops, Restaurants, Cinema & Leisure

Does Whiteley have disabled parking? Where are the disabled parking spaces at Whiteley?

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks
Is there a quiet room in Whiteley? Where are the quiet room facilities?

No.
Are there disabled toilets in Whiteley? Where are the disabled toilets in Whiteley?

Toilet facilities at Whiteley are currently closed until further notice. The nearest alternative facility can be found at Tesco.
Are there disabled changing facilities at Whiteley?

All toilet facilities at Whiteley are currently closed.
Does Whiteley hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Whiteley?

Wheelchairs hire is currently suspended.

What do the national lockdown measures in England mean for my visit?

In line with the Government’s national lockdown measures, only essential stores remain open at Whiteley from 6 January.

Some non-essential stores, cafes and restaurants are offering click-and-collect, takeaway or delivery options.

Please note that the access through to Town Square from Market Square is restricted and customers on foot will need to use the path to Marks & Spencer.

Find out more here.
What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and we continue to have extra measures in place to help everyone have a safe visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Please note that the access through to Town Square from Market Square is restricted and customers on foot will need to use the path to Marks & Spencer.

Find out more here.

Covid
Do I have to wear a face mask when visiting?

Yes. You must wear a face covering at all times inside of our stores, unless you are fully seated in one of our cafes or restaurants or are exempt for medical reasons. This is a legal requirement.

You can read more about government guidelines here.

Covid,face mask
Can I travel to visit Whiteley Shopping?

In line with the Government’s national lockdown measures, only essential stores remain open at Whiteley.
The Government’s travel restrictions prohibit non-essential travel across local authority areas. For more advice, please check the Government guidance here.
You can find out more information on planning your next visit to us here.

Does Whiteley have family / children parking bays? Where are the family / children parking spaces at Whiteley?

Yes. Designated spaces for Parent & Child are provided in the East, Cinema A and Tesco car parks
Are there child friendly / safe areas in Whiteley? Is there a creche at Whiteley?

No there are no creches at Whiteley.
What family / childrens facilities are there at Whiteley? Are there childrens play areas?

None
Can I hire a pushchair or buggy at Whiteley?

No.
What baby facilities are there at Whiteley? Does Whiteley have any baby changing facilities? Is there a parent and baby Room?

All toilet facilities at Whiteley are currently closed.
Are there places to warm a baby bottle at Whiteley? Is there anywhere to warm a baby's bottle? Does Whiteley have bottle warming facilities?

No. Customers can request this in any of our food outlets.

Can I bring a group of children onsite as part of a school project?

Whiteley Shopping Centre is private property and a popular location for school geography field trips - as such we require all schools to contact the centre in advance to arrange their visit. Please do contact the management team on the details below at least a week prior to your intended visit date to ensure the trip is able to be booked in.

The team will be able to provide information on where to park safely, site rules and supply you with our centre fact sheet and geography sustainability documents.

Please call 01489 566000 or email customerservices@whiteleyshopping.co.uk
What's on at Whiteley? What events are on at Whiteley? Is there any entertainment at Whiteley?

Events are featured on the website in the What's On section.
Are there any jobs/vacancies in Whiteley? Where can I find careers information for Whiteley?

Yes. All jobs are advertised on the Whiteley website.

When are the car parks open and how many spaces do you have? Are there Blue Badge / Parent & Child spaces available? Is car parking free at Whiteley? How much is car parking at Whiteley?

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

Only our Tesco, South and North B car parks are currently open.

Market Square car park is operating at reduced capacity and only open to customers with pre-booked appointments at Lush Dogs and Specsavers.

We have seven car parks, all equipped with CCTV.

Blue Badge spaces are available in the East, North A, Tesco and Market Square car parks. Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management. Designated spaces for Parent & Child are provided in the East, North A and Tesco car parks.

The car parks open at 7.00am and parking is free for 4 hours and £2 for 6 hours in all car parks bar Tesco (4 hour maximum stay) until 6.00pm.

There are no restrictions between 6.00pm and midnight, when the car parks close. Parking machines are located at every entrance to the shopping centre.

All of our car parks are monitored by Car Park Plus. To find out parking time limits, click here. Failure to park accordingly may result in a Parking Charge Notice.
Do Whiteley provide staff car parking facilities?

Yes, Monday to Friday. Please contact your Manager for more information.
Does Whiteley have any electric car charging point?

Yes
Is there a car wash at Whiteley?

No
Does Whiteley have secure motorbike / motorcycle parking? Where is the motorbike parking in Whiteley?

Yes. South, East and North car park have dedicated motocycle parking.
What time does the car parks open? What time does the car parks close?

The car parks open at 7.00am. There are no restrictions between 6.00pm and midnight, when the car parks close.

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

Only our Tesco, South and North B car parks are currently open.

Market Square car park is operating at reduced capacity and only open to customers with pre-booked appointments at Lush Dogs and Specsavers.

We have seven car parks, all equipped with CCTV.

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 4 hours' maximum free parking.
Are there spaces for large vehicles / vans / motorhomes /coaches to park at Whiteley?

No.

Are there any lockers available at Whiteley?

No.
Does Whiteley have any first aid facilities? Where are the first aid facilities at Whiteley?

There is a first aider located in centre management.
Are there any police or security at Whiteley?

There is Security onsite 24 hours a day.
Are there any phone or ipad charging facilities?

No
Is there a business lounge at Whiteley? Can I hire a meeting room at Whiteley?

No
Are there any photo booths available at Whiteley?

There is a photo facility at Timpson.
Are there any post boxes in Whiteley?

There is a post box in Tesco
Does Whiteley have any gift cards? Where can I get gift cards at Whiteley?

No.
Does Whiteley have any banks? Are there cash machines in Whiteley? Where are the cash machines in Whiteley?

No Bank. Cash machine available by the public toilets and Tesco.
Does Whiteley have Wifi? Is Wifi free at Whiteley?

Yes. Wifi is free.
Where can I find the managements office at Whiteley? Is there a lost property office? Is there a help desk or customer service point?

The Centre Management Office is situated just off Market Square. Lost property and customer services are available here.

Are there places to eat or drink?

Our bars, cafes and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more here.
Can I return my purchases to store for a refund or exchange?

The returns policies of each retailer will vary, so please check with them directly.
What fast food restaurants are there at Whiteley?

Please see the 'Eat' page on our website for a full list of places to eat and drink.
What type of restaurants are there in Whiteley? What time do the restaurants close?

Please see the 'Eat' page of our website for a full list of places to eat and drink. The closing times vary, please call the outlet directly to find out what time they close, the telephone number will be on that establishment's page on the website.
What restaurants are available at Whiteley? What food & drink facilities are there?

Please see the 'Eat' page on the website for a full list of places to eat and drink.
What entertainment is there at Whiteley? Is there a cinema at Whiteley? What are the cinema times?

Cineworld and Rock Up indoor climbing centre.
What women's / men's /fashion shops are at Whiteley?

See our shops page for a full list of stores.
What shops / brands / stores are at Whiteley?

See the shops page on the website for a list of all our stores.
Is there a store / mall guide or map online? Can I download a store guide online?

Centre map is online on the website.
Does Whiteley have click and collect?

Click & Collect is available in a number of stores - See list of stores who offer this service here.
What time does Whiteley open? What time does Whiteley close? What are Whiteley opening times?

Monday to Saturday - 9am until 7pm, Sunday 10:30am until 4:30pm.

Where are the toilets in Whiteley?

Toilet facilities at Whiteley are currently closed until further notice. The nearest alternative facility can be found at Tesco.

Does Whiteley have secure bike / bicycle parking? Where is the bicycle parking in Whiteley?

Yes. There are bike loops available in each car park.
How to I get to Whiteley by car? Get me directions for Whiteley by car

Whiteley is easily accessible by car and located just one mile from Junction 9 on the M27. After exiting the motorway, follow the signs for 'shopping centre'. If you are using a GPS or route finder system, enter PO15 7PD as the destination postcode. We have 1,300 parking spaces across seven car parks.
Is there a bike route to get to Whiteley?

There are no specific routes available but you can easily access the centre via bike.
Can I get a train to Whiteley?

Swanick Train Station is a 25 min walk away from Whiteley.
Can I get to Whiteley by Public Transport? What bus routes go to Whiteley? How do I get to Whiteley?

The centre is easily accessible by bus and train. The 28/28a bus service stops at Whiteley Way and the train station is a 25 minute walk away.

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