FAQs

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

All car parks are currently open. Market Square car park is open only for customers with pre-booked appointments at Market Square retailers. 

We have seven car parks, all equipped with CCTV. 

Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks. Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management. Designated spaces for Parent & Child are provided in the East and Tesco car parks.  

The car parks open at 7.00am and parking is free for 4 hours and £2 for 6 hours in all car parks bar Tesco (4 hour maximum stay) until 6.00pm.

There are no restrictions between 6.00pm and midnight, when the car parks close. Our parking machine is located in Town Square.

All of our car parks are monitored by Car Park Plus. Find out parking time limits on our car park information page. Failure to park accordingly may result in a Parking Charge Notice.

Yes, we have three, paid for POD Point electric vehicle charging posts on site, one is located in the East car park outside Harvester with a further two charging posts located outside the cinema in the Cinema B car park.

Charging posts all offer a fast 7kW charge via a Type 2 Mennekes connector. Prices are available via the POD Point app.

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks

We have seven car parks, all equipped with CCTV. 

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 4 hours' maximum free parking.

The car parks open at 7.00am. There are no restrictions between 6.00pm and midnight, when the car parks close. 

Market Square car park is open only to customers with pre-booked appointments at Market Square retailers. 

Unfortunately, we cannot accommodate large vehicles, vans, motorhomes or coaches in our car park. 

Yes, Monday to Friday. Please contact your Manager for more information.

Yes. Designated spaces for Parent & Child are provided in the East and Tesco car parks

Yes. South, East and North car park have dedicated motocycle parking.

No, there is unfortunately no car wash facility at Whiteley.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website.

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Government website. 

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

There are two disabled toilets located in the main toilet block at Whiteley.

Toilet facilities at Whiteley are located next to the Market Square car park next to the ATM.

Opening times are:

Monday to Saturday 9am - 7pm

Sunday 10.30am - 4.30pm

The nearest alternative facility can be found at Tesco.

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks

Wheelchair hire is available from the Centre Management offices. ID will be required. Unfortunately we do not offer mobility scooter hire.

Unfortunately there is no Quiet Room at facility at Whiteley.

No there are no creches at Whiteley.

There is no central facility. However, customers can request this in any of our food outlets.

No.

Yes. Designated spaces for Parent & Child are provided in the East and Tesco car parks

Toilet facilities at Whiteley are located adjacent to the Market Square car park next to the ATM. All cubicles have a baby change unit.

Opening hours are:

Monday to Saturday 9am-7pm

Sunday 10.30am - 4.30pm

The nearest alternative facility can be found at Tesco.

A parent and baby room is located within the Mama's and Papa's store.

None

Yes. All jobs are advertised on the Whiteley website.

Whiteley Shopping Centre is private property and a popular location for school geography field trips - as such we require all schools to contact the centre in advance to arrange their visit. Please do contact the management team on the details below at least a week prior to your intended visit date to ensure the trip is able to be booked in.  

The team will be able to provide information on where to park safely, site rules and supply you with our centre fact sheet and geography sustainability documents.

Please call 01489 566000 or email customerservices@whiteleyshopping.co.uk

We want your Whiteley experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Whiteley but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Whiteley to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Whiteley.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Whiteley, further information can be found on our FAQs page.

Dogs are welcome at Whiteley in all outside areas, and we’ve provided a dog bowl outside our centre management office. You can also take your dog to Starbucks for a free Puppaccino (espresso cup filled with cream with a dog biscuit on top).

The policy within our stores varies, however, and we recommend checking directly to see if they welcome dogs inside.

Events are featured on the website in the What's On section.

No, there are no lockers available at Whiteley.

No, there are no phone or ipad charging facilities at Whiteley.

There is a photo facility at Timpson.

There is Security onsite 24 hours a day.

There is a post box in Tesco

There is no bank at Whiteley. However, a cash machine is available by the public toilets and Tesco.

There is a first aider located in centre management.

There are no centre gift cards. However, many of our retailers offer their own individual giftcards available to buy in store.

Whiteley Shopping does not currently offer Wi-fi access for customers. We apologise for any inconvenience

Wheelchair hire is available from the Centre Management offices. ID will be required. Unfortunately we do not offer mobility scooter hire.

No, unfortunately we do not offer these facilities at Whiteley.

The Centre Management Office is situated just off Market Square. Lost property and customer services are available here. 

Yes, we have plenty of great places to eat and drink here at Whiteley. We have 15 cafes, bars and restaurants, with some offering outdoor dining options as well as indoor. Visit our Food & Drink section.

The returns policies of each retailer will vary, so please check with them directly.

Centre map is online on the website.

Cineworld and Rock Up indoor climbing centre.

Please see the 'Food & Drink' page on our website for a full list of places to eat and drink.

Please see the 'Food & Drink' page on our website for a full list of places to eat and drink.

See the shops page on the website for a list of all our stores.

Monday to Saturday - 9am until 7pm, Sunday 10:30am until 4:30pm.

Please see the 'Eat' page of our website for a full list of places to eat and drink. The closing times vary, please call the outlet directly to find out what time they close, the telephone number will be on that establishment's page on the website.

See our shops page for a full list of stores.

There are two disabled toilets located in the main toilet block at Whiteley.

Toilet facilities at Whiteley are located next to the Market Square car park next to the ATM.

Opening times are:

Monday to Saturday 9am - 7pm

Sunday 10.30am - 4.30pm

The nearest alternative facility can be found at Tesco.

Toilet facilities at Whiteley are located adjacent to the Market Square car park next to the ATM. Opening hours are:

Monday to Saturday 9am-7pm

Sunday 10.30am - 4.30pm

The nearest alternative facility can be found at Tesco.

Swanick Train Station is a 25 min walk away from Whiteley.

The centre is easily accessible by bus and train. The 28/28a bus service stops at Whiteley Way and the train station is a 25 minute walk away.

Yes. There are bike loops available in each car park.

Whiteley is easily accessible by car and located just one mile from Junction 9 on the M27. After exiting the motorway, follow the signs for 'shopping centre'. If you are using a GPS or route finder system, enter PO15 7PD as the destination postcode. We have 1,300 parking spaces across seven car parks.

There are no specific routes available but you can easily access the centre via bike.