FAQs | Whiteley Shopping in Fareham | Shops, Restaurants, Cinema & Leisure

Are changing rooms open in stores?

Some of our retailers are offering a fitting room service, in line with Government guidance. Please check with individual retailers in advance.
Do I need to book a table in advance at restaurants / pubs?

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.
Is alcohol being served in your outdoor dining areas?

All of our outdoor dining spaces are being carefully managed to ensure that all diners can enjoy a safe, socially distanced experience.

Some of our outdoor dining venues are serving alcoholic drinks, and in line with Government guidance all orders and payments will be taken at tables outdoors.
What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and we continue to have extra measures in place to help everyone have a safe visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Please note that the access through to Town Square from Market Square is restricted and customers on foot will need to use the path to Marks & Spencer.

You can find out more information on our planning your visit page.

Covid
What do the Government’s coronavirus restrictions mean for my visit?

In line with the Government’s coronavirus restrictions, our stores, beauty salon and hairdressers are now open.

We’re also excited to reopen our cinema and indoor dining from Monday 17 May.

Until then, many of our cafes and restaurants are offering outdoor dining, click-and-collect, takeaway or delivery options.

The policies and opening times of individual retailers will vary, so we always recommend checking directly with them before setting off.
Do I have to wear a face mask when visiting?

Yes. You must wear a face covering at all times in our stores and covered areas, unless you are exempt for medical reasons. This is a legal requirement.

Covid,face mask

Are there disabled changing facilities at Whiteley?

There are two disabled toilets located in the main toilet block at Whiteley.
Are there disabled toilets in Whiteley? Where are the disabled toilets in Whiteley?

Toilet facilities at Whiteley are located next to the Market Square car park next to the ATM. Current opening times are 9am until 5pm, Monday to Sunday.

The nearest alternative facility can be found at Tesco.
Does Whiteley have disabled parking? Where are the disabled parking spaces at Whiteley?

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks
Does Whiteley hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Whiteley?

Wheelchairs hire is currently suspended.
Is there a quiet room in Whiteley? Where are the quiet room facilities?

No.

Are there child friendly / safe areas in Whiteley? Is there a creche at Whiteley?

No there are no creches at Whiteley.
Are there places to warm a baby bottle at Whiteley? Is there anywhere to warm a baby's bottle? Does Whiteley have bottle warming facilities?

No. Customers can request this in any of our food outlets.
Can I hire a pushchair or buggy at Whiteley?

No.
Does Whiteley have family / children parking bays? Where are the family / children parking spaces at Whiteley?

Yes. Designated spaces for Parent & Child are provided in the East and Tesco car parks
What baby facilities are there at Whiteley? Does Whiteley have any baby changing facilities? Is there a parent and baby Room?

Toilet facilities at Whiteley are open and operating at reduced hours:

Monday to Saturday – 9am until 5pm

Sunday – 10:30am until 4:30pm
What family / childrens facilities are there at Whiteley? Are there childrens play areas?

None

Are there any jobs/vacancies in Whiteley? Where can I find careers information for Whiteley?

Yes. All jobs are advertised on the Whiteley website.
Can I bring a group of children onsite as part of a school project?

Whiteley Shopping Centre is private property and a popular location for school geography field trips - as such we require all schools to contact the centre in advance to arrange their visit. Please do contact the management team on the details below at least a week prior to your intended visit date to ensure the trip is able to be booked in.

The team will be able to provide information on where to park safely, site rules and supply you with our centre fact sheet and geography sustainability documents.

Please call 01489 566000 or email customerservices@whiteleyshopping.co.uk
What's on at Whiteley? What events are on at Whiteley? Is there any entertainment at Whiteley?

Events are featured on the website in the What's On section.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Whiteley?

No.
Do Whiteley provide staff car parking facilities?

Yes, Monday to Friday. Please contact your Manager for more information.
Does Whiteley have any electric car charging point?

Yes
Does Whiteley have disabled parking? Where are the disabled parking spaces at Whiteley?

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks
Does Whiteley have family / children parking bays? Where are the family / children parking spaces at Whiteley?

Yes. Designated spaces for Parent & Child are provided in the East and Tesco car parks
Does Whiteley have secure motorbike / motorcycle parking? Where is the motorbike parking in Whiteley?

Yes. South, East and North car park have dedicated motocycle parking.
Is there a car wash at Whiteley?

No
What time does the car parks open? What time does the car parks close?

The car parks open at 7.00am. There are no restrictions between 6.00pm and midnight, when the car parks close.

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

All car parks except Cinema B are currently open.

Market Square car park is open only to customers with pre-booked appointments at Lush Dogs and Specsavers.

We have seven car parks, all equipped with CCTV.

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 4 hours' maximum free parking.
When are the car parks open and how many spaces do you have? Are there Blue Badge / Parent & Child spaces available? Is car parking free at Whiteley? How much is car parking at Whiteley?

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

All car parks are currently open. Market Square car park is open only for customers with pre-booked appointments at Market Square retailers.

We have seven car parks, all equipped with CCTV.

Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks. Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management. Designated spaces for Parent & Child are provided in the East and Tesco car parks.

The car parks open at 7.00am and parking is free for 4 hours and £2 for 6 hours in all car parks bar Tesco (4 hour maximum stay) until 6.00pm.

There are no restrictions between 6.00pm and midnight, when the car parks close. Parking machines are located at every entrance to the shopping centre.

All of our car parks are monitored by Car Park Plus. Find out parking time limits on our car park information page. Failure to park accordingly may result in a Parking Charge Notice.

Are there any lockers available at Whiteley?

No.
Are there any phone or ipad charging facilities?

No
Are there any photo booths available at Whiteley?

There is a photo facility at Timpson.
Are there any police or security at Whiteley?

There is Security onsite 24 hours a day.
Are there any post boxes in Whiteley?

There is a post box in Tesco
Does Whiteley have any banks? Are there cash machines in Whiteley? Where are the cash machines in Whiteley?

No Bank. Cash machine available by the public toilets and Tesco.
Does Whiteley have any first aid facilities? Where are the first aid facilities at Whiteley?

There is a first aider located in centre management.
Does Whiteley have any gift cards? Where can I get gift cards at Whiteley?

No.
Does Whiteley have Wifi? Is Wifi free at Whiteley?

Yes. Wifi is free.
Does Whiteley hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Whiteley?

Wheelchairs hire is currently suspended.
Is there a business lounge at Whiteley? Can I hire a meeting room at Whiteley?

No
Where can I find the managements office at Whiteley? Is there a lost property office? Is there a help desk or customer service point?

The Centre Management Office is situated just off Market Square. Lost property and customer services are available here.

Are changing rooms open in stores?

Some of our retailers are offering a fitting room service, in line with Government guidance. Please check with individual retailers in advance.
Are there places to eat or drink?

While our cafes and restaurants remain closed indoors, many are offering outdoor dining, click-and-collect, takeaway or delivery options. Find out more on our planning your visit page.
Can I return my purchases to store for a refund or exchange?

The returns policies of each retailer will vary, so please check with them directly.
Do I need to book a table in advance at restaurants / pubs?

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.
Does Whiteley have click and collect?

Click & Collect is available in a number of stores.
Full list of stores who offer this service.
Is alcohol being served in your outdoor dining areas?

All of our outdoor dining spaces are being carefully managed to ensure that all diners can enjoy a safe, socially distanced experience.

Some of our outdoor dining venues are serving alcoholic drinks, and in line with Government guidance all orders and payments will be taken at tables outdoors.
Is there a store / mall guide or map online? Can I download a store guide online?

Centre map is online on the website.
What entertainment is there at Whiteley? Is there a cinema at Whiteley? What are the cinema times?

Cineworld and Rock Up indoor climbing centre.
What fast food restaurants are there at Whiteley?

Please see the 'Food & Drink' page on our website for a full list of places to eat and drink.
What restaurants are available at Whiteley? What food & drink facilities are there?

Please see the 'Food & Drink' page on our website for a full list of places to eat and drink.
What shops / brands / stores are at Whiteley?

See the shops page on the website for a list of all our stores.
What time does Whiteley open? What time does Whiteley close? What are Whiteley opening times?

Monday to Saturday - 9am until 7pm, Sunday 10:30am until 4:30pm.
What type of restaurants are there in Whiteley? What time do the restaurants close?

Please see the 'Eat' page of our website for a full list of places to eat and drink. The closing times vary, please call the outlet directly to find out what time they close, the telephone number will be on that establishment's page on the website.
What women's / men's /fashion shops are at Whiteley?

See our shops page for a full list of stores.

Are there disabled changing facilities at Whiteley?

There are two disabled toilets located in the main toilet block at Whiteley.
Are there disabled toilets in Whiteley? Where are the disabled toilets in Whiteley?

Toilet facilities at Whiteley are located next to the Market Square car park next to the ATM. Current opening times are 9am until 5pm, Monday to Sunday.

The nearest alternative facility can be found at Tesco.
Where are the toilets in Whiteley?

Toilet facilities at Whiteley are located adjacent to the Market Square car park next to the ATM.

The nearest alternative facility can be found at Tesco.

Can I get a train to Whiteley?

Swanick Train Station is a 25 min walk away from Whiteley.
Can I get to Whiteley by Public Transport? What bus routes go to Whiteley? How do I get to Whiteley?

The centre is easily accessible by bus and train. The 28/28a bus service stops at Whiteley Way and the train station is a 25 minute walk away.
Does Whiteley have secure bike / bicycle parking? Where is the bicycle parking in Whiteley?

Yes. There are bike loops available in each car park.
How to I get to Whiteley by car? Get me directions for Whiteley by car

Whiteley is easily accessible by car and located just one mile from Junction 9 on the M27. After exiting the motorway, follow the signs for 'shopping centre'. If you are using a GPS or route finder system, enter PO15 7PD as the destination postcode. We have 1,300 parking spaces across seven car parks.
Is there a bike route to get to Whiteley?

There are no specific routes available but you can easily access the centre via bike.

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