Facilities & Services

Whiteley has joined the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability.

For more information please visit the Hidden Disabilities page.

A portable induction loop system is available at the Centre Management Office and will be made available for use anywhere at the Centre as required.

From Thursday 5th November, this facility will not be available.

Whiteley does everything to ensure that the Centre's facilities and services are made accessible to visitors and employees who have disabilities.

Blue Badge parking spaces are available in the East, Cinema A, Tesco and Market Square car parks in close proximity to the shops. Access from the car parks does not require the use of steps, lifts or escalators.

Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management.

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 2 hours' maximum free parking.

Accessible toilets are provided within the public toilet facilities by Market Square.

If any visitor requires additional assistance Centre Management will endeavour to help.

East, Cinema A and Tesco car parks include Parent & Child spaces. 

We’ve adapted our car parks to help everyone keep a safe distance when visiting us.

Only our Tesco, South and North B car parks are currently open.

Market Square car park is operating at reduced capacity and only open to customers with pre-booked appointments at Lush Dogs and Specsavers. Please note that the access through to Town Square from Market Square is restricted and customers on foot will need to use the path to Marks & Spencer.

We have seven car parks, all equipped with CCTV. 

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 4 hours' maximum free parking.

We have three POD Point electric vehicle charging posts on site (one is located in the East car park outside Harvester with a further two charging posts located outside the cinema in the Cinema B car park). Charging posts are FREE to use and all offer a fast 7kW charge via a Type 2 Mennekes connector.

You will find cash machines located in Market Square and at Tesco. Both are withdrawal-fee free.

Several of our stores have a Click & Collect facility to make life that little bit easier - See list of stores who offer this service.

Checking in at Whiteley couldn't be easier with our free Wi-Fi service. Simply access from your laptop or mobile and follow the on-screen prompts.

Please enquire at the Centre Management Office by Market Square for any lost property from the malls. Please speak to individual retailers regarding items lost within their stores.

A petrol station is located just by Tesco for your convenience.

Whether it's for an urgent prescription, pain relief or you need healthcare advice from a pharmacist, the pharmacy at Boots is open Monday to Friday 8.00am - midnight, Saturday 9.00am - midnight and Sunday 10.30am - 4.30pm.

Toilet facilities at Whiteley are currently closed until further notice. The nearest alternative facility can be found at Tesco.

Please note that the access through to Town Square from Market Square is restricted and customers on foot will need to use the path to Marks & Spencer.