We’ve adapted our car parks to help everyone keep a safe distance when visiting us.
The following car parks are open and operating as usual:
- East Car Park
- South Car Park
- North A and B
- Tesco Car Park
The following car parks are either closed or are operating differently:
- North A drop off point - currently closed.
- Market Square Car Park – partially open to visitors for the following retailers only - Lush Dogs, Specsavers, Hair Ott, Barbers on the Square or Imagin
We have seven car parks, all equipped with CCTV.
All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 4 hours' maximum free parking.
Our toilets are open but temporarily operating at reduced hours. These are:
- Monday – Saturday: 9am - 6pm
- Sunday: 10:30 – 4:30pm
A queue management system is being implemented to support social distancing.
All of our toilets include baby changing, hand wash and hand dryer facilities, all housed within each 'Supercubicle', including two accessible 'Supercubicles'. You'll find them located off Market Square. Other baby changing facilities are located across the Centre within a number of stores, cafes and restaurants.
A portable induction loop system is available at the Centre Management Office and will be made available for use anywhere at the Centre as required.
Wheelchairs can be loaned for free from the Centre Management Office by Market Square. Photo identification will be required when loaning a wheelchair.
We have new measures in place to ensure our wheelchairs are thoroughly cleaned between hires. This will mean that hire capacity is reduced whilst this cleaning takes place. To ensure availability, we strongly advise our customers to book in advance to avoid disappointment.
A Photo Me passport photo booth is available for use by customers. You will find this near our customer toilets in Market Square.
We have three POD Point electric vehicle charging posts on site (one is located in the East car park outside Harvester with a further two charging posts located outside the cinema in the Cinema B car park). Charging posts are FREE to use and all offer a fast 7kW charge via a Type 2 Mennekes connector.
Whiteley does everything to ensure that the Centre's facilities and services are made accessible to visitors and employees who have disabilities.
Blue Badge parking spaces are available in the East, Cinema A, Tesco and Market Square car parks in close proximity to the shops. Access from the car parks does not require the use of steps, lifts or escalators.
Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management.
All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 2 hours' maximum free parking.
Accessible toilets are provided within the public toilet facilities by Market Square.
If any visitor requires additional assistance Centre Management will endeavour to help.
You will find cash machines located in Market Square and at Tesco. Both are withdrawal-fee free.
We understand that many of us lead busy lives, so several of our stores have a Click & Collect facility to make life that little bit easier. Just order online and choose when you want to collect from your favourite store.
Checking in at Whiteley couldn't be easier with our free Wi-Fi service. Simply access from your laptop or mobile and follow the on-screen prompts.
Please enquire at the Centre Management Office by Market Square for any lost property from the malls. Please speak to individual retailers regarding items lost within their stores.
Whether it's for an urgent prescription, pain relief or you need healthcare advice from a pharmacist, the pharmacy at Boots is open Monday to Friday 8.00am - midnight, Saturday 9.00am - midnight and Sunday 10.30am - 4.30pm.