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How are stores affected by the Government’s decision to close retail centres?

We understand that this is a difficult time, and want to reassure you that the health and safety of our customers, colleagues and communities is our top priority.

Following government guidance, all non-essential stores are now temporarily closed until further notice.

In line with this advice, the following stores remain open:

Boots 
Opening Hours
Monday - Saturday: 9am-6pm (Closed between 1-2pm)
Sunday: 10:30am - 4:30pm

Good Friday (10th April): 11am to 5pm
Easter Saturday (11th April): 9am to 6pm
Easter Sunday (12th April): Closed
Easter Monday (13th April): 11am to 5pm

Marks & Spencer Food Hall
Opening Hours
Monday - Saturday: 9am-8pm
Sunday: 10:30am - 4:30pm
Vulnerable/elderly: Monday-Thursday: 9am-10am 
NHS & Emergency Workers: Tuesday - Friday: 9am-10am 

Good Friday (10th April): 9am to 6pm
Easter Saturday (11th April): 9am to 8pm
Easter Sunday (12th April): Closed
Easter Monday (13th April): 9am to 6pm

Tesco
Opening Hours
Monday - Saturday: 7am-10pm
Sunday: 10am - 4pm
Vulnerable/elderly: Monday, Wednesday & Friday: 9am-10am 
NHS & Emergency Workers: Sunday: 9am-10am 

Good Friday (10th April): 8am to 10pm
Easter Saturday (11th April): 7am to 10pm
Easter Sunday (12th April): Closed
Easter Monday (13th April): 8am to 6pm

Poundland
Opening Hours
Monday - Saturday: 9am - 6:30pm

Good Friday (10th April): 10:30am to 4:30pm
Easter Saturday (11th April): 9am to 5pm
Easter Sunday (12th April): Closed
Easter Monday (13th April): 10:30am to 4:30pm

Holland & Barrett
Opening Hours
Monday - Saturday: 9am - 4pm

Good Friday (10th April): 10:30am to 4:30pm
Easter Saturday (11th April): 9am to 4pm
Easter Sunday (12th April): Closed
Easter Monday (13th April): 10:30am to 4:30pm

Specsavers
Opening Hours
Monday - Saturday: 10am - 4pm
Sunday: Closed

The policies and opening times of individual stores will vary - so we always recommend that our customers check directly with retailers prior to setting off.

Please be assured that enhanced cleaning regimes remain in place, particularly of key touchpoints.

We’d like to thank you for your continued support and patience during this time.

Can I bring a group of children onsite as part of a school project?

Whiteley Shopping Centre is private property and a popular location for school geography field trips - as such we require all schools to contact the centre in advance to arrange their visit. Please do contact the management team on the details below at least a week prior to your intended visit date to ensure the trip is able to be booked in.  

The team will be able to provide information on where to park safely, site rules and supply you with our centre fact sheet and geography sustainability documents.

Please call 01489 566000 or email customerservices@whiteleyshopping.co.uk

What fast food restaurants are there at Whiteley?

Please see the 'Eat' page on our website for a full list of places to eat and drink.

What type of restaurants are there in Whiteley? What time do the restaurants close?

Please see the 'Eat' page of our website for a full list of places to eat and drink. The closing times vary, please call the outlet directly to find out what time they close, the telephone number will be on that establishment's page on the website.

What restaurants are available at Whiteley? What food & drink facilities are there?

Please see the 'Eat' page on the website for a full list of places to eat and drink.

Do Whiteley provide staff car parking facilities?

Yes, Monday to Friday.

Does Whiteley have any electric car charging point?

Yes

Is there a car wash at Whiteley?

No

Does Whiteley have secure motorbike / motorcycle parking? Where is the motorbike parking in Whiteley?

Yes. South, East and North car park have dedicated motocycle parking.

Does Whiteley have secure bike / bicycle parking? Where is the bicycle parking in Whiteley?

Yes. There are bike loops available in each car park.

What time does the car parks open? What time does the car parks close?

The car parks open at 7.00am. There are no restrictions between 6.00pm and midnight, when the car parks close. 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Whiteley?

No.

Is car parking free at Whiteley? How much is car parking at Whiteley?

The car parks open at 7.00am and parking is free for 4 hours and £2 for 6 hours in all car parks bar Tesco (2 hour maximum stay) until 6.00pm.

There are no restrictions between 6.00pm and midnight, when the car parks close. Parking machines are located at every entrance to the shopping centre

Does Whiteley have family / children parking bays? Where are the family / children parking spaces at Whiteley?

Yes. Designated spaces for Parent & Child are provided in the East, Cinema A and Tesco car parks

Does Whiteley have disable parking? Where are the disabled parking spaces at Whiteley?

Yes. Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks

How to I get to Whiteley by car? Get me directions for Whiteley by car

Whiteley is easily accessible by car and located just one mile from Junction 9 on the M27. After exiting the motorway, follow the signs for 'shopping centre'. If you are using a GPS or route finder system, enter PO15 7PD as the destination postcode. We have 1,300 parking spaces across seven car parks.

Is there a bike route to get to Whiteley?

There are no specific routes available but you can easily access the centre via bike.

Can I get a train to Whiteley?

Swanick Train Station is a 25 min walk away from Whiteley.

Are there any lockers available at Whiteley?

No.

Is there a quiet room in Whiteley? Where are the quiet room facilities?

No. 

Does Whiteley have any first aid facilities? Where are the first aid facilities at Whiteley?

There is a first aider located in centre management.

Are there any police or security at Whiteley?

There is Security onsite 24 hours a day.

Are there any phone or ipad charging facilities?

No

Is there a business lounge at Whiteley? Can I hire a meeting room at Whiteley?

No

Are there any photo booths available at Whiteley?

There is a photo booth in the public toilets.

Are there any post boxes in Whiteley?

There is a post box in Tesco

Are there disabled toilets in Whiteley? Where are the disabled toilets in Whiteley?

We have two disabled toilets.

What entertainment is there at Whiteley? Is there a cinema at Whiteley? What are the cinema times?

Cineworld and Rock Up indoor climbing centre.

Are there child friendly / safe areas in Whiteley? Is there a creche at Whiteley?

No

What family / childrens facilities are there at Whiteley? Are there childrens play areas?

None

Can I hire a pushchair or buggy at Whiteley?

No.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities

There is a feeding room in the Mamas and Papas store.

Are there disabled changing facilities at Whiteley?

There are two disabled toilets.

What baby facilities are there at Whiteley? Does Whiteley have any baby changing facilities? Is there a parent and baby Room?

There are baby changing facilities in the public toilets. There is a dedicated feeding room in our Mamas and Papas store

What women's / men's /fashion shops are at Whiteley?

See our shops page for a full list of stores.

What shops / brands / stores are at Whiteley?

See the shops page on the website for a list of all our stores.

Is there a store / mall guide or map online? Can I download a store guide online?

Centre map is online on the website.

Does Whiteley have any gift cards? Where can I get gift cards at Whiteley?

No.

What's on at Whiteley? What events are on at Whiteley? Is there any entertainment at Whiteley?

Events are featured on the website in the What's On section.

Does Whiteley have any banks? Are there cash machines in Whiteley? Where are the cash machines in Whiteley?

No Bank. Cash machine available by the public toilets and Tesco.

Does Whiteley have click and collect?

Click and collect is available in a number of stores but not as a centre run facility.

Are there any jobs/vacancies in Whiteley? Where can I find careers information for Whiteley?

Yes. All jobs are advertised on the Whiteley website.

Can I get to Whiteley by Public Transport? What bus routes go to Whiteley? How do I get to Whiteley?

The centre is easily accessible by bus and train. The 28/28a bus service stops at Whiteley Way and the train station is a 25 minute walk away.

When are the car parks open and how many spaces do you have? Are there Blue Badge / Parent & Child spaces available?

Our seven car parks offer over 1,360 spaces, all equipped with CCTV. 

Blue Badge spaces are available in the East, Cinema A, Tesco and Market Square car parks. Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management. Designated spaces for Parent & Child are provided in the East, Cinema A and Tesco car parks.  

The car parks open at 7.00am and parking is free for 4 hours and £2 for 6 hours in all car parks bar Tesco (4 hour maximum stay) until 6.00pm. There are no restrictions between 6.00pm and midnight, when the car parks close. Parking machines are located at every entrance to the shopping centre.

All of our car parks are monitored by Car Park Plus. To find out parking time limits, click here. Failure to park accordingly may result in a Parking Charge Notice.

Does Whiteley have Wifi? Is Wifi free at Whiteley?

Yes. Wifi is free.

Where are the toilets in Whiteley?

The toliets are located in between Town Square and Market Square.

Does Whiteley hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Whiteley?

Yes, Wheelchairs are available for hire from the Centre Management Offices.

Where can I find the managements office at Whiteley? Is there a lost property office? Is there a help desk or customer service point?

The Centre Management Office is situated just off Market Square. Lost property and customer services are available here. 

Are there places to warm a baby bottle at Whiteley? Is there anywhere to warm a baby's bottle? Does Whiteley have bottle warming facilities?

No. Customers can request this in any of our food outlets.

What time does Whiteley open? What time does Whiteley close? What are Whiteley opening times?

Monday to Saturday - 9am until 7pm, Sunday 10:30am until 4:30pm.

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