Optical Assistant required

The role of an Optical Assistant offers more responsibility and involvement than your normal run-of-the-mill retail job. As the face of Vision Express, you're there to help customers through their journey with us - from a warm welcome, through to help with selecting the right products for their eyewear and eye care needs. You'll get to know your customers, putting them at ease and get a real feeling of satisfaction from helping them look and feel great. That's why we look for individuals who take real pride in delivering exceptional service and who love talking to people.

 

The beauty of this role is that no two days are ever the same, except for the high expectations our customers have when it comes to our brand and service.  It’s up to you to bring our brand alive for the customer.  In order to do this, you'll ensure the customer is cared for every step of the way to ensure their journey is seamless.  You’ll be quick to build a rapport with customers through listening and acknowledging their needs.   You’ll also get involved with booking eye examinations, completing eye health screening and helping select the best eye care solutions for each customer.  If you’re not comfortable talking and engaging with customers then this isn’t the right role for you.

 

One thing's for sure, you'll find a rewarding, customer focused culture with excellent training and opportunities to develop your career if you want to. What's more, you don't need any previous optical experience… we'll give you all the training you need to feel confident delivering the very best optical service to our customers.

 

Job Requirements

So what do you need?

• A desire to provide the very best in quality customer care

• A charismatic personality with a positive attitude and energy

• A flair for fashion and style with an eye for detail

• The ability to be engaging and warm

• Enjoy working as part of a team

• Enthusiasm and a willingness to learn

• Have a passion for luxury brands and quality products

• Ideally some previous experience in a retail/optical or customer service environment

If you're looking for a totally unique career, then we may just have the opportunity for you.

How to apply: 
Please apply via the link https://bit.ly/2ERl5dG

Opening times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
19:00
Sunday
10:30
-
16:30

Additional Information

Whiteley Fareham Store opening times may vary. Food and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Whiteley
Whiteley Way
Fareham
Hampshire
PO15 7PD
01489 566000
  • Car

    Whiteley is located just one mile from Junction 9 on the M27.

    After exiting the motorway, follow the signs for 'shopping centre'. If you are using a GPS or route finder system, enter PO15 7PD as the destination postcode. 

    We have 1,300 parking spaces across seven car parks. For more information about parking, click here

  • Train

    Swanwick railway station is located within a 25 minute walk from Whiteley. There is also a taxi rank located at the station. Details of all connections and further information can be found at National Rail, South West Trains and Southern Railways.

  • Bus

    The First Bus Service operate the no.28/28A to and from Whiteley. The nearest bus stop is on Whiteley Way by Tesco.  Click here for the timetable.

     

Accessibility

Whiteley does everything to ensure that the Centre's facilities and services are made accessible to visitors and employees who have disabilities.

Blue Badge parking spaces are available in the East, Cinema A, Tesco and Market Square car parks in close proximity to the shops. Access from the car parks does not require the use of steps, lifts or escalators.

Blue Badge parking is subject to the advertised tariff, although visitors requiring additional time can contact Centre Management.

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 2 hours' maximum free parking.

Accessible toilets are provided within the public toilet facilities by Market Square.

If any visitor requires additional assistance Centre Management will endeavour to help.

A portable induction loop system is available at the Centre Management Office and will be made available for use anywhere at the Centre as required.

Wheelchairs can be loaned for free from the Centre Management Office by Market Square. Photo identification will be required when loaning a wheelchair, and it is advisable to book in advance to avoid disappointment.

Facilities

We have seven car parks, all equipped with CCTV. For information on each individual car park, click here.

All car parks offer 4 hours' free parking with the ability to top-up to 6 hours for £2 (excluding Tesco). Our Tesco car park offers 2 hours' maximum free parking.

You will find cash machines located in Market Square and at Tesco. Both are withdrawal-fee free.

We have three POD Point electric vehicle charging posts on site (one is located in the East car park outside Harvester with a further two charging posts located outside the cinema in the Cinema B car park). Charging posts are FREE to use and all offer a fast 7kW charge via a Type 2 Mennekes connector.

East, Cinema A and Tesco car parks include Parent & Child spaces. 

A petrol station is located just by Tesco for your convenience.

All of our toilets include baby changing, hand wash and hand dryer facilities, all housed within each 'Supercubicle', including two accessible 'Supercubicles'. You'll find them located off Market Square. Other baby changing facilities are located across the Centre within a number of stores, cafes and restaurants.

Services

We understand that many of us lead busy lives, so several of our stores have a Click & Collect facility to make life that little bit easier. Just order online and choose when you want to collect from your favourite store. 

Checking in at Whiteley couldn't be easier with our free Wi-Fi service. Simply access from your laptop or mobile and follow the on-screen prompts.

Please enquire at the Centre Management Office by Market Square for any lost property from the malls. Please speak to individual retailers regarding items lost within their stores.

Whether it's for an urgent prescription, pain relief or you need healthcare advice from a pharmacist, the pharmacy at Boots is open Monday to Friday 8.00am - midnight, Saturday 9.00am - midnight and Sunday 10.30am - 4.30pm.

A Photo Me passport photo booth is available for use by customers. You will find this near our customer toilets in Market Square.

Download centre map