Waterstones Coming Soon


NOW - 19/08/2022

Job details
Full job title: Waterstones Coming Soon
Job description

Our booksellers are the heart of our bookshops and are what makes them so unique and enticing. They pride themselves on knowing what their customers want from their bookshop, and deliver it through their friendliness, enthusiasm, knowledge and love of books.

Job Purpose

Being a bookseller is about opening your mind to the world of books (and the other products we sell). It isn't just as simple as letting our customers come in and browse and hoping they choose something. It is about talking to them, engaging with them and recommending to them. To help you become a fantastic bookseller we have created the following competencies which we need all our booksellers to consistently deliver.


Deliver Great Customer Service

You prioritise customers above everything else and always deliver a professional and high level of service. You understand the impact of delivering great customer service and how it relates to the success of your shop and the wider business.


Ensure the shop maintains high standards

You deliver excellent shop standards which entice our customers to make a purchase whilst ensuring we are compliant and safe. You set out displays to ensure a welcoming environment in which to browse, allowing books to be found with ease.


Deliver the Commercial Offer

You demonstrate commercial business sense in every decision and action, understanding your own contribution and ensuring that individual and shop goals are driving long-term profitability.

Show a level of Commitment

You drive your own personal and career development, inspiring a passion for learning and being able to give and receive feedback. You promote a willingness to learn and share knowledge with others.


Be flexible and show your initiative

You focus on goals and objectives, showing the determination to make things happen, even when under pressure. You can manage time, priorities, commitment and motivation. You are committed to delivering results and taking actions to overcome obstacles and seek solutions. You show resilience when things don't go as well as expected.

Love Books and want to learn about the industry

You have a desire and passion to share your knowledge of books with customers and colleagues. You understand all relevant aspects of your shop as well as the wider business and bookselling industry.


Be part of the team

You demonstrate integrity and personal credibility, and the right behaviours, skills and knowledge to fit the culture of Waterstones. You understand the importance of working effectively as a team and you help others to develop.

Core Processes

There are several processes that we will expect you to be able to carry out in the course of your job such as working on a till and being able to process a delivery or shelve books- training will be provided to ensure compliance and a high standard of work. Diligent attention to detail will be required to carry out these daily processes.


What is Waterstones looking for?

We will need you to be able to demonstrate the following:


A real passion for books

Outstanding customer service skills

Willingness and ability to work as part of a team

Good communication skills

Good command of English (speaking, reading, writing)

What’s in it for me?

If you do have a passion for books, then you will love this:


The opportunity to have a rewarding career with Waterstones

50% staff discount on books both in the shop and online

Discounts on other items we sell such as gifts, cards and anything in the cafe

Access to the Waterstones plus card giving you early insight into the great new books before they are published

The opportunity to read our Books of the Month and help share our enthusiasm for these great titles

28 days holiday (including public holidays)

To apply and for more information:


Come in and speak to us. We have both full and part time options available.

Candidates must provide a CV and a covering letter stating why they want to work for Waterstones emailed to manager.southampton@waterstones.com

Closing date: 17-11-2022

How to apply

Candidates must provide a CV and a covering letter stating why they want to work for Waterstones emailed to manager.southampton@waterstones.com