Rock Up - Casual Duty Manager

Full Time, 30+hrs

Rock Up operates an exciting indoor climbing concept, combined with soft play and a high-quality cafe. The concept is best described as ’fun climbing at its best’ and has proved hugely popular with guests and families, as well as with landlords looking for further leisure facilities to complement their retail offerings.

Rock Up has established itself as the operator of choice for retail and leisure park landlords and has many potential sites across the UK for the coming years, you will have a passion for ensuring you and the rest of the team offer an exceptional customer experience. A background in Leisure or Hospitality is preferred along with having a passion for developing people and the brand.

We are looking for a Casual Duty Manager, who has the potential to play a significant role in supporting the Centre Manager in the development of the Centre by building community and corporate links. The Duty Manager position is part of the Management team at Rock Up.

In this position you will be responsible for the operational running of the Centre, ensuring that the site is delivering excellent customer service.

You will be the point of contact for all customer queries and ensure that required services are delivered by the Centre team. It will be your role to ensure that all standards are maintained during your shift and develop the team with training. In this role you will report to the Centre Manager.

Key skills and Experience

· Exceptional customer services and engagement skills

· Excellent communication and interpersonal skills

· Supervisory experience gained in leisure/hospitality industries

· Ideally qualified First Aider and Level 3 Food Hygiene qualified.

Job Types: Full-time, Contract, Permanent

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Vacancy closes

Thursday, September 30th, 2021